Terms & Conditions

By accessing and using the De Pizzabakkers website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and Cookie Policy.

• These terms apply to all visitors, users, and customers of our services
• We reserve the right to update these terms at any time without prior notice
• Continued use of our services after changes constitutes acceptance of the new terms
• You must be at least 16 years old to use our online ordering services

Our services include dining at our restaurant, online ordering, delivery services, catering, and franchise opportunities. When using our services, you agree to:

• Provide accurate and complete information when placing orders or making reservations
• Use our services only for lawful purposes
• Not interfere with or disrupt the operation of our website or services
• Not attempt to gain unauthorized access to any part of our systems
• Not use our services to transmit any harmful or malicious content

Online Ordering

When placing orders through our website:

• All orders are subject to availability and confirmation
• Prices are displayed in Euros and include VAT where applicable
• We reserve the right to refuse or cancel any order at our discretion
• Delivery times are estimates and may vary based on demand and conditions

Restaurant Dining

When visiting our restaurant:

• Reservations are recommended but not always required
• We may ask customers to leave if behavior is inappropriate or disruptive
• Outside food and beverages are not permitted without prior approval

All orders placed with De Pizzabakkers are subject to the following terms:

Order Acceptance

• An order is only accepted once you receive a confirmation from us
• We reserve the right to refuse orders for any reason, including unavailability of items
• In case of pricing errors, we will contact you before processing the order

Payment Terms

• Payment must be made at the time of ordering for delivery and takeaway orders
• We accept major credit cards, debit cards, iDEAL, and cash (in-restaurant only)
• All transactions are processed securely through our payment partners
• Prices may change without notice, but changes will not affect confirmed orders

Cancellations and Refunds

• Orders can be cancelled within 5 minutes of placement for a full refund
• Once food preparation has begun, cancellations may not be possible
• Refunds for quality issues will be assessed on a case-by-case basis
• Refunds are typically processed within 5-10 business days

Our delivery services are subject to the following conditions:

• Delivery is available within our designated delivery zones in Den Haag
• Minimum order values may apply for delivery orders
• Delivery fees are calculated based on distance and displayed at checkout
• Delivery times are estimates; actual times may vary due to traffic, weather, or high demand
• You must be available to receive the delivery at the specified address

Delivery Issues

If you experience any issues with your delivery:

• Contact us immediately at 070 217 7026
• Missing or incorrect items will be resolved promptly
• Quality complaints must be reported within 2 hours of delivery

All content on the De Pizzabakkers website and related materials is protected by intellectual property laws:

• The De Pizzabakkers name, logo, and branding are registered trademarks
• Website content including text, images, graphics, and design are our property
• Our recipes and food preparation methods are proprietary and confidential
• Menu designs and photography may not be reproduced without permission

Permitted Use

You may:

• View and print pages for personal, non-commercial use
• Share links to our website on social media
• Download materials explicitly marked for download

Prohibited Use

You may not:

• Reproduce, distribute, or commercially exploit our content without permission
• Use our trademarks or branding without written authorization
• Create derivative works based on our content
• Remove any copyright or proprietary notices from our materials

To the fullest extent permitted by Dutch law, De Pizzabakkers limits its liability as follows:

Service Availability

• We do not guarantee uninterrupted access to our website or services
• We are not liable for temporary unavailability due to maintenance or technical issues
• Force majeure events may affect our ability to fulfill orders

Food and Allergens

• We take food safety seriously and follow all applicable regulations
• Allergen information is provided in good faith but cross-contamination may occur
• Customers with severe allergies should inform us before ordering
• Nutritional information is approximate and may vary

Liability Cap

Our maximum liability for any claim relating to our services shall not exceed the amount you paid for the specific order or service in question. We are not liable for indirect, incidental, or consequential damages.

When using our services, you agree to conduct yourself appropriately:

• Treat our staff and other customers with respect
• Not engage in fraudulent or deceptive practices
• Not place false or misleading orders
• Not abuse our promotional offers or loyalty programs
• Not post false or defamatory reviews about our services

Reviews and Feedback

If you leave reviews or feedback:

• You grant us the right to use your feedback for marketing purposes
• Reviews must be honest and based on genuine experiences
• We reserve the right to respond to or remove inappropriate reviews

You agree to indemnify, defend, and hold harmless De Pizzabakkers, its owners, employees, and partners from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms and Conditions
• Your misuse of our services
• Your violation of any rights of third parties
• Any content you submit or transmit through our services
• Your negligence or willful misconduct

Our website may contain links to third-party websites or services:

• We are not responsible for the content or practices of third-party sites
• Third-party payment processors have their own terms and privacy policies
• Social media integration is subject to those platforms' terms of service
• We recommend reviewing third-party terms before engaging with their services

These Terms and Conditions are governed by Dutch law:

• These terms shall be governed by and construed in accordance with the laws of the Netherlands
• Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in The Hague, Netherlands
• Dutch consumer protection laws apply where applicable
• EU regulations regarding online commerce and consumer rights are observed

Dispute Resolution

Before initiating legal proceedings, we encourage you to contact us to resolve any disputes amicably. Many issues can be resolved through direct communication with our customer service team.

We reserve the right to modify these terms at any time:

• Changes will be posted on this page with an updated "Last Updated" date
• Significant changes may be communicated via email to registered customers
• Your continued use of our services after changes indicates acceptance
• We recommend reviewing these terms periodically

For questions about these Terms and Conditions, please contact us:

• Address: Theresiastraat 45, 2593 AA Den Haag, Netherlands
• Phone: 070 217 7026
• Email: [email protected]
• Website: depizzabakers.com

Our customer service team is available during business hours to assist with any questions or concerns regarding these terms.