Privacy Policy
Your privacy is important to us. Learn how we protect and handle your personal information.
📋 Table of Contents
📖 1. Introduction
Welcome to De Pizzabakkers ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website depizzabakers.com or place an order with us.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
De Pizzabakkers is based in the Netherlands and complies with the General Data Protection Regulation (GDPR) and Dutch data protection laws.
📊 2. Data We Collect
We collect information that you provide directly to us, as well as information collected automatically when you use our services.
Information You Provide:
- Contact Information: Name, email address, phone number, and delivery address when you place an order or contact us
- Order Information: Products ordered, order history, payment method (we do not store full credit card numbers)
- Account Information: Username and password if you create an account
- Communication Data: Messages, feedback, and reviews you send to us
- Job Applications: CV, work history, and other information if you apply for a position
Information Collected Automatically:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, clicks, and navigation patterns
- Location Data: General location based on IP address (used for delivery area verification)
- Cookies: See our Cookie section below for detailed information
⚙️ 3. How We Use Your Data
We use the information we collect for various purposes:
- Order Processing: To process and deliver your orders, send order confirmations and updates
- Customer Service: To respond to your inquiries, resolve issues, and provide support
- Marketing: To send promotional offers and newsletters (only with your consent)
- Improvement: To analyze usage patterns and improve our website and services
- Legal Compliance: To comply with legal obligations and protect our rights
- Fraud Prevention: To detect and prevent fraudulent transactions
We will never sell your personal data to third parties for marketing purposes.
🍪 4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your browsing activities on our website.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function properly (shopping cart, login sessions)
- Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
For more detailed information about our cookie practices, please visit our Cookie Policy.
🤝 5. Third Party Services
We share your information with third parties only when necessary to provide our services:
Service Providers:
- Payment Processors: iDEAL, Mastercard, Visa - to process your payments securely
- Delivery Partners: To deliver your orders to your address
- Email Service: To send order confirmations and marketing communications
- Analytics: Google Analytics to understand website usage
- Hosting: Cloud hosting providers to store and serve our website
Legal Requirements:
We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.
All our third-party partners are carefully selected and required to maintain the confidentiality of your data.
🔒 6. Data Security
We implement appropriate technical and organizational security measures to protect your personal data:
- Encryption: SSL/TLS encryption for all data transmission
- Secure Storage: Data stored on secure servers with restricted access
- Access Controls: Only authorized personnel can access personal data
- Regular Audits: Security audits and vulnerability assessments
- Payment Security: PCI-DSS compliant payment processing
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
Data Retention:
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, typically:
- Order data: 7 years (for tax and legal purposes)
- Account data: Until you request deletion
- Marketing data: Until you unsubscribe
✋ 7. Your Rights (GDPR)
Under GDPR, you have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data we hold
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing of your data for direct marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
Complaints:
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
📞 8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Company: De Pizzabakkers
- Address: Theresiastraat 45, 2593 AA Den Haag, Netherlands
- Email: [email protected]
- Phone: 070 217 7026
Questions About Your Privacy?
We're here to help. Contact our team for any privacy-related inquiries.
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